FAQ

Q:Has my order been shipped?
A:
If your payment has been received and successfully cleared into our PayPal or bank account we will immediately ship your item to avoid any delay receiving your item. You shall receive e-mail notifications on both occasions to ensure you’re up-to-date with the status of your order. All e-mails will be sent to the registered e-mail address listed on your account.

Q:Can i track my order?
A:
We only ship orders out via secure, insured and trackable delivery methods. An e-mail notification with your tracking number will be sent upon dispatch of your order, to the registered e-mail address of your account.If for some reason you did not receive your tracking number, please contact us and we’ll provide you with as much information as possible about your parcel.

 Q:My iteam hasn't arrived,what do i do?
A:
The majority of our items that are dispatched can be tracked as we only use safe, insured and trackable methods of delivery. If you feel that delivery is taking longer than expected, don’t panic! Simply contact us and we’ll do our best to provide you with the most up-to-date tracking details available.
In the event that a parcel is lost or delayed, we’ll take it up directly with the delivery company and send out a replacement (pending stock availability), so you have absolutely nothing to worry about. We’ll do the rest!